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Disputes Trends
Last Month
Disputes Summary
457
Total No. of
Disputes
Bank Missing
68
Resolved
50%
Pending
35%
Overdue
15%
SLA Deadlines
Dispute ID
Merchant Info
Amount
Dispute Reason
SLA Timer
Status
DSP1000
Nayantara Sura
MER8996
₹17,836.00
Incorrect amount charged
2 hrs Remaining
Pending
DSP1001
Myra Ahluwalia
MER3734
₹57,393.00
Chargeback request from bank
2 hrs Remaining
Pending
DSP1002
Anya Karan
MER8345
₹52,171.00
Unauthorized transaction
2 hrs Remaining
Pending
DSP1003
Umang Wali
MER0937
₹59,720.00
Duplicate transaction
2 hrs Remaining
Pending
DSP1004
Myra Ahluwalia
MER3734
₹27,796.00
Refund not processed
2 hrs Remaining
Pending
DSP1005
Manjari Dugar
MER8263
₹76,774.00
Fraudulent transaction
2 hrs Remaining
Pending
Disputes Overview
DPT10293
Pending
Amount
₹12,000.00
Date & Time
February 6, 2025 at 12:00 PM
Reason
Service Not Received
DPT10293
Failed
Amount
₹29,360.00
Date & Time
February 6, 2025 at 03:00 PM
Reason
Service Not Received
DPT10293
Resolved
Amount
₹22,300.00
Date & Time
February 6, 2025 at 03:30 PM
Reason
Service Not Received
SLA Performance
70%
30%
Met SLA
Breached SLA
Met SLA
330
45%
than last month
70%
Breached SLA
330
45%
than last month
30%
Dashboard
Anit Singh
Dispute Executive