SLA Timer :
26
Hrs Remaining
Dispute Details
Dispute ID
DSP1002
Merchant Name
Anya Karan
Merchant ID
MER8345
Amount
₹52,171.00
UTR
175356490339
RRN
123456789012
Dispute Reason
Unauthorized transaction
Submitted At
:
18/07/2025, 10:36 AM
Created At
:
18/07/2025, 10:36 AM
Transaction Details
Bank Name
Axis Bank
Bank Ref No
175356490339
NPCI Ref No
NPCI987654321
Transaction Date & Time
7 Aug 2025, 2:03 pm
Txn Category
P2M
Transaction ID
TXN9105211963
Payment Gateway
PhonePe via Axis Bank
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Merchant Callback Response
Status
Acknowledge
Timestamp
7 Aug 2025, 2:03 pm
Merchant Callback Response
Status
Acknowledge
Timestamp
7 Aug 2025, 2:03 pm
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Dispute Panel
Anit Singh
Dispute Executive