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Dispute Details
Dispute ID
DSP1022
Merchant Name
Zaina Jha
Merchant ID
MER7354
Amount
₹54,642.00
UTR
705617290863
RRN
123456789012
Dispute Reason
Technical error during payment
Submitted At
:
18/07/2025, 10:36 AM
Created At
:
18/07/2025, 10:36 AM
Transaction Details
Bank Name
Bank Ref No
705617290863
NPCI Ref No
NPCI987654321
Transaction Date & Time
10 Aug 2025, 4:03 pm
Txn Category
P2M
Transaction ID
TXN7789315291
Payment Gateway
UPI via HDFC
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Merchant Callback Response
Status
Acknowledge
Timestamp
10 Aug 2025, 4:03 pm
Merchant Callback Response
Status
Acknowledge
Timestamp
10 Aug 2025, 4:03 pm
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Dispute Panel
Aishwarya Menon
CPM