SLA Timer :
8
Hrs Remaining
Dispute Details
Amount
₹27,517.00
UTR
867070434541
RRN
123456789012
Customer Name
Neel Dixit
Customer E-Mail
neeldixit@gmail.com
Customer Phone Number
9245374620
Dispute Reason
Refund not processed
Created At
:
16/08/25, 9:03 pm
Transaction Details
Transaction ID
TXN4000993706
Transaction Date & Time
16 Aug 2025, 9:03 pm
Bank & Account Number
-
Bank Ref No
AXIS0987123
NPCI Ref No
NPCI987654321
Txn Category
P2M
Payment Gateway
UPI via HDFC
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Bank/NPCI Metadata
Bank Ref No
AXIS0987123
Timestamp
16 Aug 2025, 9:03 pm
Merchant Callback Response
Status
Acknowledge
Timestamp
16 Aug 2025, 9:03 pm
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Dispute Panel
Rakesh Verma
Merchant