SLA Timer :
8
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Dispute Details
Dispute ID
DSP1020
Merchant Name
Kalan Meshaa
Merchant ID
MER6512
Amount
₹27,517.00
UTR
867070434541
RRN
123456789012
Dispute Reason
Refund not processed
Submitted At
:
18/07/2025, 10:36 AM
Created At
:
18/07/2025, 10:36 AM
Transaction Details
Bank Name
Punjab National Bank
Bank Ref No
867070434541
NPCI Ref No
NPCI987654321
Transaction Date & Time
16 Aug 2025, 9:03 pm
Txn Category
P2M
Transaction ID
TXN4000993706
Payment Gateway
UPI via HDFC
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Merchant Callback Response
Status
Acknowledge
Timestamp
16 Aug 2025, 9:03 pm
Merchant Callback Response
Status
Acknowledge
Timestamp
16 Aug 2025, 9:03 pm
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Dispute Panel
Aishwarya Menon
CPM