SLA Timer :
17
Hrs Remaining
Dispute Details
Dispute ID
DSP1017
Merchant Name
Anya Karan
Merchant ID
MER8345
Amount
₹22,686.00
UTR
757381117855
RRN
123456789012
Dispute Reason
Refund not processed
Submitted At
:
18/07/2025, 10:36 AM
Created At
:
18/07/2025, 10:36 AM
Transaction Details
Bank Name
State Bank of India
Bank Ref No
757381117855
NPCI Ref No
NPCI987654321
Transaction Date & Time
18 Aug 2025, 5:38 pm
Txn Category
P2M
Transaction ID
TXN4308432949
Payment Gateway
UPI via HDFC
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Merchant Callback Response
Status
Acknowledge
Timestamp
18 Aug 2025, 5:38 pm
Merchant Callback Response
Status
Acknowledge
Timestamp
18 Aug 2025, 5:38 pm
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Dispute Panel
Aishwarya Menon
CPM