SLA Timer :
11
Hrs Remaining
Dispute Details
Dispute ID
DSP1013
Merchant Name
Nitara khan
Merchant ID
MER3742
Amount
₹68,095.00
UTR
581601826592
RRN
123456789012
Dispute Reason
Chargeback request from bank
Submitted At
:
18/07/2025, 10:36 AM
Created At
:
18/07/2025, 10:36 AM
Transaction Details
Bank Name
Kotak Mahindra Bank
Bank Ref No
581601826592
NPCI Ref No
NPCI987654321
Transaction Date & Time
11 Aug 2025, 4:17 pm
Txn Category
P2M
Transaction ID
TXN1894336689
Payment Gateway
UPI via HDFC
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Merchant Callback Response
Status
Acknowledge
Timestamp
11 Aug 2025, 4:17 pm
Merchant Callback Response
Status
Acknowledge
Timestamp
11 Aug 2025, 4:17 pm
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Dispute Panel
Aishwarya Menon
CPM