SLA Timer :
23
Hrs Remaining
Dispute Details
Amount
₹68,759.00
UTR
427610867923
RRN
123456789012
Customer Name
Neel Dixit
Customer E-Mail
neeldixit@gmail.com
Customer Phone Number
9705284685
Dispute Reason
Refund not processed
Created At
:
13/08/25, 10:05 am
Transaction Details
Transaction ID
TXN3218627505
Transaction Date & Time
13 Aug 2025, 10:05 am
Bank & Account Number
6789790498973
Bank Ref No
AXIS0987123
NPCI Ref No
NPCI987654321
Txn Category
P2M
Payment Gateway
UPI via HDFC
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Bank/NPCI Metadata
Bank Ref No
AXIS0987123
Timestamp
13 Aug 2025, 10:05 am
Merchant Callback Response
Status
Acknowledge
Timestamp
13 Aug 2025, 10:05 am
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Dispute Panel
Rakesh Verma
Merchant