SLA Timer :
0
Hrs Remaining
Dispute Details
Dispute ID
DSP1009
Merchant Name
Tiya Mangal
Merchant ID
MER8465
Amount
₹10,188.00
UTR
825515205279
RRN
123456789012
Dispute Reason
Customer claim: product not received
Submitted At
:
18/07/2025, 10:36 AM
Created At
:
18/07/2025, 10:36 AM
Transaction Details
Bank Name
Punjab National Bank
Bank Ref No
825515205279
NPCI Ref No
NPCI987654321
Transaction Date & Time
11 Aug 2025, 4:45 pm
Txn Category
P2M
Transaction ID
TXN6362853875
Payment Gateway
PhonePe via Axis Bank
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Merchant Callback Response
Status
Acknowledge
Timestamp
11 Aug 2025, 4:45 pm
Merchant Callback Response
Status
Acknowledge
Timestamp
11 Aug 2025, 4:45 pm
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
16/07/2025 10:35 AM
Joseph (CPM)
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Approve in Favour of Customer
Your request has been mark as favor of the customer.
Dispute Panel
Aishwarya Menon
CPM