SLA Timer :
2
Hrs Remaining
Dispute Details
Dispute ID
DSP1008
Merchant Name
Nitara khan
Merchant ID
MER3742
Amount
₹13,531.00
UTR
801500567513
RRN
123456789012
Dispute Reason
Customer claim: product not received
Submitted At
:
18/07/2025, 10:36 AM
Created At
:
18/07/2025, 10:36 AM
Transaction Details
Bank Name
Punjab National Bank
Bank Ref No
801500567513
NPCI Ref No
NPCI987654321
Transaction Date & Time
7 Aug 2025, 2:06 am
Txn Category
P2M
Transaction ID
TXN8581926084
Payment Gateway
PhonePe via Axis Bank
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Merchant Callback Response
Status
Acknowledge
Timestamp
7 Aug 2025, 2:06 am
Merchant Callback Response
Status
Acknowledge
Timestamp
7 Aug 2025, 2:06 am
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Dispute Panel
Aishwarya Menon
CPM