SLA Timer :
27
Hrs Remaining
Dispute Details
Amount
₹14,131.00
UTR
229846367668
RRN
123456789012
Customer Name
Varun Iyer
Customer E-Mail
varuniyer@gmail.com
Customer Phone Number
9083890594
Dispute Reason
Refund not processed
Created At
:
03/08/25, 2:00 pm
Transaction Details
Transaction ID
TXN2362954725
Transaction Date & Time
3 Aug 2025, 2:00 pm
Bank & Account Number
9085038344534
Bank Ref No
AXIS0987123
NPCI Ref No
NPCI987654321
Txn Category
P2M
Payment Gateway
PhonePe via Axis Bank
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Bank/NPCI Metadata
Bank Ref No
AXIS0987123
Timestamp
3 Aug 2025, 2:00 pm
Merchant Callback Response
Status
Acknowledge
Timestamp
3 Aug 2025, 2:00 pm
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Dispute Panel
Rakesh Verma
Merchant