SLA Timer :
27
Hrs Remaining
Dispute Details
Dispute ID
DSP1006
Merchant Name
Advik Grewal
Merchant ID
MER3485
Amount
₹14,131.00
UTR
229846367668
RRN
123456789012
Dispute Reason
Refund not processed
Submitted At
:
18/07/2025, 10:36 AM
Created At
:
18/07/2025, 10:36 AM
Transaction Details
Bank Name
HDFC Bank
Bank Ref No
229846367668
NPCI Ref No
NPCI987654321
Transaction Date & Time
3 Aug 2025, 2:00 pm
Txn Category
P2M
Transaction ID
TXN2362954725
Payment Gateway
PhonePe via Axis Bank
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Merchant Callback Response
Status
Acknowledge
Timestamp
3 Aug 2025, 2:00 pm
Merchant Callback Response
Status
Acknowledge
Timestamp
3 Aug 2025, 2:00 pm
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Dispute Panel
Aishwarya Menon
CPM