SLA Timer :
21
Hrs Remaining
Dispute Details
Amount
₹27,796.00
UTR
893762753971
RRN
123456789012
Customer Name
Neel Dixit
Customer E-Mail
neeldixit@gmail.com
Customer Phone Number
9555468189
Dispute Reason
Refund not processed
Created At
:
28/07/25, 4:05 pm
Transaction Details
Transaction ID
TXN4548709793
Transaction Date & Time
28 Jul 2025, 4:05 pm
Bank & Account Number
7659489343874
Bank Ref No
AXIS0987123
NPCI Ref No
NPCI987654321
Txn Category
P2M
Payment Gateway
Paytm via SBI
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Bank/NPCI Metadata
Bank Ref No
AXIS0987123
Timestamp
28 Jul 2025, 4:05 pm
Merchant Callback Response
Status
Acknowledge
Timestamp
28 Jul 2025, 4:05 pm
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Dispute Panel
Rakesh Verma
Merchant