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Dispute Details
Dispute ID
DSP1001
Merchant Name
Myra Ahluwalia
Merchant ID
MER3734
Amount
₹57,393.00
UTR
802814182299
RRN
123456789012
Dispute Reason
Chargeback request from bank
Submitted At
:
18/07/2025, 10:36 AM
Created At
:
18/07/2025, 10:36 AM
Transaction Details
Bank Name
Kotak Mahindra Bank
Bank Ref No
802814182299
NPCI Ref No
NPCI987654321
Transaction Date & Time
13 Aug 2025, 3:00 pm
Txn Category
P2M
Transaction ID
TXN3639108501
Payment Gateway
Paytm via SBI
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Merchant Callback Response
Status
Acknowledge
Timestamp
13 Aug 2025, 3:00 pm
Merchant Callback Response
Status
Acknowledge
Timestamp
13 Aug 2025, 3:00 pm
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Dispute Panel
Aishwarya Menon
CPM