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Dispute Details
Dispute ID
DSP1000
Merchant Name
Nayantara Sura
Merchant ID
MER8996
Amount
₹17,836.00
UTR
623173305368
RRN
123456789012
Dispute Reason
Incorrect amount charged
Submitted At
:
18/07/2025, 10:36 AM
Created At
:
18/07/2025, 10:36 AM
Transaction Details
Bank Name
IndusInd Bank
Bank Ref No
623173305368
NPCI Ref No
NPCI987654321
Transaction Date & Time
29 Jul 2025, 2:00 pm
Txn Category
P2M
Transaction ID
TXN8598212001
Payment Gateway
GPay via ICICI
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Merchant Callback Response
Status
Acknowledge
Timestamp
29 Jul 2025, 2:00 pm
Merchant Callback Response
Status
Acknowledge
Timestamp
29 Jul 2025, 2:00 pm
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
16/07/2025 10:35 AM
Joseph (CPM)
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Approve in Favour of Customer
Your request has been mark as favor of the customer.
Dispute Panel
Aishwarya Menon
CPM