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11
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Dispute Details
Dispute ID
DSP1000
Merchant Name
Nayantara Sura
Merchant ID
MER8996
Amount
₹17,836.00
UTR
623173305368
RRN
123456789012
Dispute Reason
Incorrect amount charged
Submitted At
:
18/07/2025, 10:36 AM
Created At
:
18/07/2025, 10:36 AM
Transaction Details
Bank Name
HDFC Bank
Bank Ref No
623173305368
NPCI Ref No
NPCI987654321
Transaction Date & Time
29 Jul 2025, 2:00 pm
Txn Category
P2M
Transaction ID
TXN8598212001
Payment Gateway
GPay via ICICI
Payment Mode
UPI
Customer Device Info
Customer IP
103.112.45.89
NPCI Ref No
ANDR-XY45R-9982
Merchant Callback Response
Status
Acknowledge
Timestamp
29 Jul 2025, 2:00 pm
Merchant Callback Response
Status
Acknowledge
Timestamp
29 Jul 2025, 2:00 pm
Dispute Logs
16/07/2025 10:35 AM
Recommend to Send To CPM
Dispute case reviewed for transaction ID TXN456789 initiated via Merchant App.
16/07/2025 11:35 AM
Favor to Customer
Customer was debited but the transaction failed at bank end. Initiating refund
Dispute Panel
Aishwarya Menon
CPM